TERMS AND CONDITIONS
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07845151219.
1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).
2. We are Little Imaginations Ltd a company registered in England and Wales under number 11487337 whose registered office is at Sterling House 501 Middleton Road, Chadderton,, Oldham, OL9 9LY with email address firstname.lastname@example.org; telephone number (07845151219) (the Supplier or us or we).
3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.
4. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
5. Contract means the legally-binding agreement between you and us for the supply of the Services;
6. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
8. Order means the Customer's order for the Services from the Supplier as set out overleaf;
9. Services means the services, including any Goods, of the number and description set out in the Order.
10. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied.
11. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
12. All Services are subject to availability.
13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
14. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
Basis of Sale
16. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
17. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
18. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier's delivery of the Services to the Customer.
19. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
20. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
21. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
Fees and Payment
22. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.
23. Fees and charges include VAT at the rate applicable at the time of the Order.
24. Payment for Services must be made at least 20 days in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.
Cancellation and refund
25. Refunds and transferable bookings are made at the discretion of Little Imaginations Ltd.
26. Little Imaginations Ltd holds the right to reject any refund or transfer of booking under reasonable grounds.
27. Any processing or booking fees are non-refundable.
28. Transferable bookings may be made due to covid related issues, such as isolation or ill health. The booker must present written evidence in order to apply for a refund or transfer.
29. Should the organiser cancel any events, options of refund or transfer will be offered.
30. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days
Santa Visit Ts & Cs
31. Refunds and transferable bookings are made at the discretion of Little Imaginations Ltd.
32.Little Imaginations Ltd holds the right to reject any refund or transfer of booking under reasonable grounds.
33. Transferable bookings may be made due to covid related issues, such as isolation or ill health. The booker must present written evidence in order to apply for a refund or transfer.
34. Transferable times can be made up to a 5 days in advance.
35. Allotted times include a 5 minute grace period for late start from client. Further time will subsequently mean a shorter visit.
36. Missed visits by the client are non refundable, non transferable
37. Payment must be made 1 week before visit. No payment in advance will mean your booking is cancelled.
38. Cancellation of event due to government guidelines will incur a 90% refund
39. Cancellation of event due to issues on the part of the company will incur a 100% refund
By booking any of our services you agree to our Terms and Conditions above.
Little Imaginations Ltd